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SHIPPING AND DOA GUARANTEE

Galactic Coral
5829 West Sam Houston Pkwy N, Ste 904
832-649-8963

SHIPPING:

A standard rate of $29.99 for deliveries within Texas and $39.99 for deliveries outside of Texas, per box, will be charged to anywhere in the continental United States for boxes delivered Tuesday through Friday. Orders must be received by 1pm CT for next day shipping. All shipments are handled via FedEx Priority Overnight which guarantees delivery by 10:30AM in most cities. Areas outside normal delivery areas of the courier are guaranteed by end of day. Please note that due to COVID, FedEx may not require signature upon delivery. If available to you, packages may also be delivered to a holding facility. This method puts less stress on your order and is preferred. Please email us at support@galacticcoral.com to specify which facility you would like you package held.

Orders may also be shipped out on Friday if received by 1pm CT that day, for Saturday delivery. Orders delivered on Saturday will incur an added $15.00 charge due to additional fees charged to us by FedEx.

Dry goods are shipped via UPS Ground service and are subject to varied rates based on product weight and delivery location. This shipping rate will be calculated at checkout.

Any package MUST be accepted even if the shipment arrives late or damaged. If a shipment is refused for delivery by the customer, no guarantees will be honored by Galactic Coral.

Local pickup and delivery is also available.

 

DOA POLICY

We carefully package your coral for safe shipping and certify that all livestock comes with a “Live Arrival” guarantee, unless specifically stated. In the event of a DOA (Dead on Arrival), Galactic Coral must be contacted within 2 hours of package delivery (FedEx posted time), and clear digital photo identification must be provided with the coral both in the sealed shipping bag and out of the bag. We reserve the right to decline DOA coverage if the buyer does not contact Galactic Coral within the specified 2-hour time frame. DOA's will be fully credited minus shipping charges. We do not offer refunds, only credit towards future orders. No refunds or returns on Live Purchases or Live Sales. Galactic Coral cannot be held responsible for mechanical or weather delays that may cause your FedEx shipment to arrive late. We are not responsible for incorrect addresses provided by the buyer. Buyer must be at location to receive delivery. Not doing so voids all DOA coverage. Once the livestock is in your tank, we have no control over the conditions, so no guarantee is implied past delivery.

All purchases are final. In the event that an order is requested to be canceled we can offer you 100% credit for 12 months OR a refund with a 20% restocking fee. This fee will be returned to you in the form of a credit towards www.galacticoral.com

By submitting an order to GalacticCoral.com you are agreeing to the above presented terms.

We may be contacted with any additional questions or concerns at support@galacticcoral.com